Privacy Policy

1. Introduction

RowSpeak is an AI service for spreadsheet and business data work. It helps users upload or process Excel, CSV, PDF, and image-based table files, then use natural language to clean data, analyze data, create charts, build dashboards, draft reports, and export results.

We understand that privacy and business data security are important to you and your team. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, register an account, upload files, use AI analysis features, subscribe to our services, or contact us.

By using or continuing to use RowSpeak, you confirm that you understand and agree to this Privacy Policy. If you do not agree with this Policy, please stop using the relevant services. If you have questions, contact us at [email protected].

2. Scope

This Policy applies to RowSpeak websites, web applications, online tools, product features, customer support, and other services we provide.

This Policy does not apply to:

1. Third-party websites, products, or services that you access through our services;
2. Information collected and processed independently by third parties;
3. Privacy practices between you and your own customers, employees, or users when you use RowSpeak to process data on their behalf.

3. Information We Collect

We may collect the following information only as needed to provide, secure, and improve our services:

1. Account and contact information: name, email address, phone number, company or team information, login credentials, support communications, billing contact information, and invoice information.
2. Files and business content: Excel, CSV, PDF, image, text, prompts, data fields, analysis questions, charts, dashboards, reports, exports, and other business data that you upload, import, enter, or generate.
3. Usage and log information: IP address, browser type, operating system, device type, language, access time, referral page, page views, feature events, error logs, performance logs, session identifiers, and cookie identifiers.
4. Subscription and order information: order number, plan type, payment status, transaction time, amount, discount, invoice records, and related billing information. Full payment card details are usually processed directly by payment providers and are not stored by us.
5. Support and feedback information: messages, screenshots, sample files, issue descriptions, and support records you submit to us.
6. Enterprise and private deployment information: administrator details, member accounts, permission settings, single sign-on configuration, deployment environment information, integration records, and security review materials where relevant.

For our web-based services, we do not request mobile album, camera, contacts, SMS, phone status, or precise location permissions. If we later release a separate client that requires such permissions, we will explain the purpose in the relevant context and request authorization before use.

4. How We Use Information

We may use information for the following purposes:

1. Providing and improving core RowSpeak features, including file parsing, table recognition, data cleaning, AI Q&A, chart generation, dashboard generation, report generation, exports, and history management.
2. Creating and managing accounts, authentication, subscription management, order processing, invoicing, customer support, and service notifications.
3. Monitoring service stability, performance, and feature usage to troubleshoot issues, improve user experience, and develop new features.
4. Protecting accounts, services, and data through identity verification, access control, abnormal login detection, fraud prevention, abuse prevention, security audits, and risk investigation.
5. Sending product updates, service announcements, billing notices, support replies, and other information related to your use of RowSpeak.
6. Complying with laws, regulations, judicial or administrative requests, and protecting the rights and interests of RowSpeak, users, or the public.

Unless you provide separate authorization or actively choose a related feature, we do not use your uploaded files, prompts, analysis results, or business outputs to train public or general AI models. We may use de-identified, anonymized, or aggregated statistics to improve our services.

5. Files, Data, and AI Processing

RowSpeak needs to process the business files and instructions you submit in order to provide file parsing, data analysis, model inference, charts, dashboards, and reports. To provide these features, necessary data may be processed by our cloud infrastructure, storage services, computing services, AI model services, and other contracted service providers.

We limit the information sent to service providers to what is necessary and require them to process it only for providing services to us. We use measures such as contractual obligations, access controls, encrypted transmission, and audit mechanisms. For enterprise customers or customers with stronger compliance needs, we may provide private deployment, dedicated environments, or other data isolation arrangements according to the agreed plan.

AI-generated outputs may require your business review. You are responsible for deciding whether the output is suitable for financial, legal, operational, or other important decisions.

6. Retention and International Processing

We keep personal information and business data only for as long as necessary for the purposes described in this Policy or as required by law.

In general:

1. Account information is retained while your account remains active;
2. Uploaded files, analysis records, and generated results are retained according to product features, plan settings, your actions, or our agreement with you;
3. Orders, invoices, contracts, and compliance records are retained as required by law;
4. Logs are retained for the period needed for security, troubleshooting, and analytics.

Because RowSpeak uses cloud hosting, storage, AI processing, customer support, and security operations, your information may be processed or stored outside your country or region. Where international processing occurs, we take appropriate safeguards such as data processing agreements, encryption, access restrictions, and other measures required by applicable law.

When information is no longer needed, or when you lawfully request deletion and we have no legal reason to retain it, we will delete, anonymize, or otherwise reasonably handle it.

7. Sharing, Transfer, and Disclosure

We do not sell your personal information. We do not publicly disclose your personal information or business content to unrelated third parties without your consent, except in the following cases:

1. Service providers: cloud infrastructure, file storage, content delivery, AI model, authentication, payment, email, customer support, website analytics, and security providers may process necessary information for us.
2. Affiliates and partners: where necessary for account management, support, operations, security, or the purposes described in this Policy.
3. Legal requirements: to comply with applicable laws, court orders, regulatory requirements, judicial processes, or administrative requests.
4. Protection of rights: to protect the personal safety, property, data security, and lawful rights of you, us, other users, or the public.
5. Business transactions: in a merger, acquisition, financing, reorganization, asset transfer, or similar transaction. We will require the new holder to continue protecting your information under this Policy or notify you of its own privacy policy.

8. Cookies and Similar Technologies

We may use cookies, local storage, pixel tags, and similar technologies to:

1. Maintain login status and secure sessions;
2. Remember language, preferences, and cookie consent status;
3. Measure website traffic, page performance, and feature usage;
4. Improve product experience, troubleshoot issues, and evaluate operations.

You can manage or delete cookies in your browser settings. Refusing or deleting some cookies may affect login, preference storage, analytics, or certain product features. Where required by applicable law, non-essential analytics cookies will be enabled after consent.

9. Security

We use reasonable technical and organizational measures to protect your information, including HTTPS/TLS transmission, access control, data isolation, appropriate encryption, least-privilege permissions, log audits, monitoring, backups, vulnerability remediation, and confidentiality management.

No internet service can be guaranteed to be completely secure. If a data security incident occurs and may affect your rights, we will take remedial measures and notify you as required by applicable law.

10. Your Rights

Subject to applicable law, you may request to access, copy, correct, supplement, delete, or export your personal information; withdraw consent; close your account; manage cookies and marketing communications; and request an explanation of our processing rules.

You can exercise these rights through product settings or by contacting [email protected]. To protect account and data security, we may need to verify your identity before processing a request.

11. Account Deletion

You may submit an account deletion request through product settings or by contacting [email protected]. After deletion, we will stop providing services for that account and delete or anonymize related personal information and business data where permitted by law.

Some information may continue to be retained for a reasonable period where required for legal compliance, financial auditing, dispute resolution, security, or contract performance.

12. Minors

RowSpeak is primarily intended for individuals, teams, and businesses with the legal capacity to use online services. If you are a minor, please use our services with the consent and guidance of a parent or guardian. If we discover that we collected personal information from a minor without required consent, we will delete it or take other necessary measures as required by law.

13. Updates

We may update this Policy as product features, business practices, laws, or security requirements change. For material changes, we will notify you through website notices, in-product messages, email, or other reasonable methods. Your continued use of RowSpeak after an update means you understand and accept the updated Policy.

14. Contact Us

If you have questions, comments, suggestions, or complaints about this Policy or data protection, contact us at:

Email: [email protected]